Rogue River Hellgate Jetboat Excursions

FAQ

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• How far in advance do I need to make a reservation?
• What is Hellgate's cancellation policy?
• What forms of payment are accepted?
• Can I reserve the front seat on the boat?
• How do I make a reservation?
• When is the Jetboat season?
• Are there any age restrictions for children?
• Can you board our pets while we go on the jetboat?
• Can Seniors take part in the trip?
• Can we bring a Service dog or Therapy dog on the boat?
• Are life jackets required?
• What should we bring on the trip?
• Can I bring a wheelchair on the boat?
• Do I need identification at the OK Corral?
• How would you describe a Hellgate Jetboat Excursion ride?
• How does seating work?
• How early should we arrive to check-in?

Q: How far in advance do I need to make a reservation?
A: As soon as you have a firm date in mind. We generally sell out in July & August and Holiday weekends. It is best to call and book the maximum number of seats you need as soon as you have a date in mind. We have a 24-hour cancellation policy so you can reduce your seats reserved up to 24 hours prior to departure. For more information, contact info@hellgate.com or call 1-800-648-4874 or 541-479-7204.

Q: What is Hellgate's cancellation policy?
A: Reservations require a 24 hour notice of cancellation. Any seats not canceled 24 hours prior to trip will be charged 50% of the fare.  Group reservations with 25 or more people require 14 days notice and is subject to different policies. Please refer to your group contract.

Q: What forms of payment are accepted?
A: American Express, Visa, MasterCard, Discover, personal checks and travelers checks gladly accepted. Please provide identification with your payment at check-in.

Q: Can I reserve the front seat on the boat?
A: Sorry, no reserved seating. All seating is first come, first priority; however, this does not guarantee a choice in seats.

Q: How do I make a reservation?
A: Call us toll free at 1-800-648-4874 or use our on-line reservation system to locate available trips and place your reservation. When calling, please be ready with your contact information, number of adults, number of children (ages 4-11) and number of infants along with a Visa, MasterCard or Discover card to hold your reservation.

Q: When is the Jetboat season?
A: Hellgate operates jetboat excursions May 1st - September 22nd. Our gift shop and cafe are open year round.

Q: Are there any age restrictions for children?
A: No, there are no age restrictions and while we do not want to discourage you from bringing the youngsters, the following tips are provided as a guideline:

• We do not recommend children under 3 years of age on our White Water excursion due to the length of the trip. The White Water is definitely not suitable for infants.
• DInner, Lunch and Brunch trips: bring your toddlers coloring book and crayons or other favorite diversion for the mid-meal fidget sessions.
• If you would like your toddler to wear a life jacket on the boat  then we suggest bringing your toddler's life jacket from home for fit, comfort and familiarity.
  
• Car seats and carriers are not permitted on the boats. Infants must be held by an adult. We strongly suggest a front pack or wearable carrier.
• Please be aware that In the months of July and August temperatures are in the high 90's low 100's; conditions are not typically suitable for infants.
• Parents know their children best but if you have any questions, please feel free to contact our office. There are plenty of moms and dads here with personal experience to help you determine what will work for your little one.

Q: Can you board our pets while we go on the jetboat?
A: Hellgate does not have pet facilities. However, we recommend contacting Home Away From Home Pet Spa (541)471-8775, website: www.petspa.com  or Slate Creek Doggy Daycare, (541)476-7485 or email doggyday@uci.net

Q: Can Seniors take part in the trip?
A: There is no age limit on our excursions, however, we do maintain that participants of any age should be of good health, free of heart, neck, or back issues and not pregnant. Also, seating in the boat is first come, first serve and cannot be reserved.  People with young children may not sit in the first two rows of the boat.

Q: Can we bring a Service dog or Therapy dog on the boat?
A: For the safety of all passengers, any animal, with the exception of an active service animal for physically impaired individuals, is prohibited. Any animal that does not assist an individual with sight, sound or mobility is not allowed on the vessels. Therapy dogs are not permitted on the vessel. Notification that a service dog will be boarding with you is required upon making your reservation. Please be advised that the boat pilot will perform power thrill maneuvers and the animal will need to be secured during the maneuvers. Pet carriers are not permitted as a safety measure.

Q: Are life jackets required?
A: Life jackets are not mandatory on our Scenic, Dinner, Lunch or Brunch trips.  We do provide life jackets at the boarding dock upon request and each boat is equipped with the appropriate number of emergency life vests. Life jackets are mandatory during a segment of the Whitewater Excursions. The emergency life vests are used for this segment.

Q: What should we bring on the trip?
A: During May and September, when the weather is cooler, we suggest you dress warmly or in layers.  It is always cooler in the morning as well as on the return from the Dinner trip. During the warmer months, June through August, bring water, a hat, sunglasses and sunscreen. Be prepared to get wet and dress according to your comfort level.
Shoes and shirts are required on all trips. Bathing suits are not considered appropriate attire for the OK Corral restaurant.

• Identification, cash and credit card for: Jetboat pilot gratuity, OK Corral gratuity, and beer and wine purchases at the OK Corral or Galice Resort (White Water excursion). 
• Many people bring cameras and binoculars, however due to the nature of our trips, large amounts of water are possible.  Therefore, Hellgate cannot be responsible for damage to any electronic equipment including cell phone and other water sensitive items such as hearing aids and electronic ignition keys.
• Smoking and alcohol is prohibited in line, on the jetboats, on/at the loading dock and at the restaurant.
  
• Glass containers, coolers/ice chests and water guns also prohibited.
  

Q: Can I bring a wheelchair on the boat?
A: We have complimentary wheelchairs available upon request at both the Hellgate office and at the OK Corral restaurant and are happy to provide any assistance needed.

If a guest prefers to bring their own wheelchair to the OK Corral, we can secure the folded chair to the boat railing during the trip. For the 2 hour Quick and Scenic trip, we suggest leaving the chair at the boat docks to await their return.

Powered wheelchairs may not go on the boats due to the weight and water conditions; however, we can sub in one of our complimentary wheelchairs and store the powered chair in our office for safe keeping.

 For safety reasons, passengers may not sit in a wheelchair while the boat is moving.

Q: Do I need identification at the OK Corral?
A: Yes. O.L.C.C. requires all persons 26 and under to show ID at the restaurant prior to consuming alcohol.

Q: How would you describe a Hellgate Jetboat Excursion ride?
A: Our trips are best described as part scenic, part amusement. All fully-narrated trips feature the fun and exciting power thrill maneuvers such as our famous 360'sand bow dunks. Also during the trip, your fun and knowledgeable boat pilot will slow things down to inform you on geological and historical points of interest, point out indigenous wildlife and provide extraordinary photo opportunities. But hold on to your hats because he'll be back on the throttle again!  All trips include the legendary Hellgate Canyon. Our trips are informative and exhilarating; suitable for the entire family. Be prepared to take in the majestic scenery, learn a little about the wild and scenic Rogue River and get wet!

If your trip includes a stop at the OK Corral,  you'll be treated to an all you can eat country-style meal on an open-air deck with a view of the river.  The OK Corral is reserved for our jet boat guests only and the meal is included in the fare. Great value!

Q: How does seating work?
A: All seating is managed by specially trained Hellgate staff. Our top priority is guaranteeing a seat for all passengers, keeping families and parties seated together and maintaining appropriate passenger capacity. Safety is # 1, therefore, very small children are prohibited from the first two rows and side seats. We reserve the right to designate seating for any reason.

Q: How early should we arrive to check-in?
A: We ask that all passengers check in 15 minutes prior to a trip. This allows us time to check our guests in and direct them to their designated loading dock. Please be advised that some trips include up to 6 boats which takes 30 minutes to load. For example, on the 4:15 Dinner Excursion **, we will start loading right at 4:15 and finish loading the last boat by 4:45.

Some guests like to arrive early anticipating a good seat. Please be advised that this could result in a long wait in line when you factor in the amount of time it takes to load all vessels. On very hot days we do not encourage arriving too early.

**loading times vary