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Reserve your seat with Hellgate Jetboat Excursions!

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FAQ

Below we have listed some of our  most  frequently asked questions. from our guests. If you have a specific question that is not listed please feel free to call  us. We are here to help! 1-800-648-4874 or email us: info@hellgate.com


Q: How far in advance do I need to make a reservation?
A: As soon as you have a firm date in mind. We generally sell out in July & August and Holiday weekends. It is best to call and book the maximum number of seats you need as soon as you have a date in mind. We have a 24-hour cancellation policy so you can reduce your seats reserved up to 24 hours prior to departure. For more information, contact info@hellgate.com or call 1-800-648-4874 or 541-479-7204.

Q: What is Hellgate's cancellation policy?
A: Reservations must be cancelled at least 24-hours in advance to avoid a 50% cancellation fee.

Q: What forms of payment are accepted?
A: American Express, Visa, MasterCard, Discover, personal checks and travelers checks gladly accepted.

Q: Can I reserve the front seat on the boat?
A: Seating is first come, first serve. Sorry no reserved seating available.

Q: How do I make a reservation?
A: Call us toll free at 1-800-648-4874 or use our on-line reservation system to locate available trips and place your reservation. When calling, please be ready with your contact information, number of adults, number of children (ages 4-11) and number of infants along with a Visa, MasterCard or Discover card to hold your reservation.

Q: When is the Jetboat season?
A: Hellgate operates jetboat excursions May 1st - September 22nd. Our gift shop and cafe are open year round.

Q: Are there any age restrictions for children?
A: No, there are no age restrictions. However, we do not recommend children under 3 years of age on our White Water excursion.

Q: Can you board our pets while we go on the jetboat?
A: Hellgate does not have pet facilities. However, we recommend contacting "Home Away From Home Pet Spa" here in Grants Pass. Phone: (541) 471-8775 or
www.petspa.com.

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